At Digitalbysoul, we offer digital products such as templates, eBooks, tools, presets, and downloadable resources. Due to the nature of digital goods, please read our refund and cancellation terms carefully before purchasing.
1. Cancellation Policy
- Order cancellation is not available once the payment is successfully processed and the download link or access is delivered.
- As our products are digital and delivered instantly, we cannot cancel or reverse the order after fulfillment.
2. Refund Policy
- All sales are final. We do not provide refunds, returns, or exchanges for any digital product once access or download is granted.
- Refunds will not be issued for:
- Accidental purchases
- Buyer’s remorse
- Incompatibility with your device or software unless specified in the product description
- Failure to read product details before purchase
3. Exceptions (Technical Issues Only)
We may offer a replacement or refund only in the following rare situations:
- The file is corrupted or not functioning as intended
- You received the wrong file/product
- Download link does not work, and we are unable to provide a working alternative within 3 business days
To request a review of your case, you must contact us within 72 hours of your purchase with:
- Your order ID
- Email used during checkout
- Screenshot or description of the issue
Send your request to: digitalbysoul@gmail.com
4. Dispute or Chargeback Policy
Filing a payment dispute or chargeback without contacting us first is considered a breach of our terms. We reserve the right to block access to future purchases and take further action if necessary.
5. Contact Us
If you have any questions about this Cancellation and Refund Policy, or if you need help with a product, please contact:
📧 Email: digitalbysoul@gmail.com
🌐 Website: https://digitalbysoul.com